About Us
D2D Consulting is the go-to resource for project management and software implementation services. Providing customized development, quality assurance testing, data validation, comprehensive training and help desk support, D2D Consulting offers full end-to-end management and delivery of our client’s processes. D2D Consulting distinguishes themselves with a unique combination of deep business operations knowledge and technology expertise. As a result, we have become a trusted business partner who shares our clients’ vision, achieving a 100% client retention rate and 100% on-time and on-budget project implementation.
Job Description
We are seeking a Support Consultant to join our Help Desk team. In this role, you will serve as the first point of contact for client inquiries, providing first-level software and technical support with a strong focus on real estate platforms such as Yardi and RealPage. Your responsibilities will include troubleshooting issues, offering product guidance, assisting with product testing, and contributing to training documentation. In addition to supporting existing clients, you will also
engage with prospective clients by introducing them to D2D’s services and contributing to business development efforts. The ideal candidate brings strong communication skills, software expertise, and a client-focused mindset to help deliver exceptional support and strengthen client relationships.
Key Responsibilities
Client Engagement & Support Delivery
- Serve as a liaison between clients and the D2D Consulting team, ensuring responsive and professional communication.
- Respond to all prospective client inquiries received through Salesforce, emails or referrals.
- Use expertise in property management software (e.g., Yardi, RealPage) to support current and prospective clients.
- Provide first-level support for software and basic networking issues, escalating as needed.
- Maintain detailed communication records and ensure timely follow-up and resolution.
Software Knowledge & Technical Support
- Apply working knowledge of Yardi and/or RealPage platforms to support troubleshooting and configuration questions.
- Assist clients with navigation, basic setup, and general software inquiries.
- Collaborate with internal team members to share system updates, identify common issues, and propose solutions.
- Support data entry, testing, and system documentation when needed.
Sales & Client Relationship Management
- Build positive relationships with prospective clients to support D2D’s growth and client engagement goals.
- Communicate D2D’s capabilities and services effectively to potential clients.
- Identify opportunities to connect prospective clients to the appropriate D2D consultants for deeper support or project work.
Collaboration
- Work closely with other D2D team members to deliver seamless client support.
- Relay client feedback and system needs to consultants and leadership to enhance service delivery.
- Contribute to team knowledge sharing and process improvements.
Qualifications & Education Requirements
- Bachelor’s degree in a relevant field or 3–5 years of professional experience.
- 3–5 years of experience using Yardi and/or RealPage software.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Self-starter with a problem-solving mindset and interest in continuous learning.
Preferred Skills
- Experience working directly with clients or in a client-facing role.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Familiarity with Salesforce or similar CRM tools is a plus.
- Ability to work in a remote, collaborative, and fast-paced environment.
Soft Skills
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Self-motivated and able to work independently or in a team setting
D2D Consultant Expectations
D2D consultants are expected to maintain the highest standards of professionalism, communication, and ethical conduct. These expectations include:
Professionalism and Conduct
- Present a clean, neat, and tasteful appearance appropriate to your role whenever representing D2D, whether in person or virtually.
- Be prepared for the workday and arrive on time for scheduled work, meetings, and events. If tardiness or absence is unavoidable, notify both your D2D supervisor and the client as soon as possible. Frequent or unexcused absences or lateness may result in disciplinary action.
- Always demonstrate ethical behavior, including safeguarding confidential information and refraining from theft, negligence, destruction, or unauthorized removal or misuse of D2D or client property.
- Ensure that participation in outside professional organizations does not interfere with job performance or client obligations.
Communication and Reporting
- Communicate proactively with clients and D2D management regarding timelines, deliverables, delays, and project status. Consultants are required to provide status updates to their direct manager at least weekly.
- Submit all work time into the time management system by the end of each Friday to ensure accurate and timely payroll processing.
Diversity, Equity, and Inclusion
- Uphold D2D’s commitment to fostering a diverse, equitable, and inclusive work environment.
- Do not engage in or tolerate discrimination, harassment, or unfair treatment based on race, skin color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, disability, age, or genetic information.
Consultant Benefits
- Health, Dental, and Vision Insurance – comprehensive coverage to protect your well-being
- Paid Time Off – vacation, sick days, and full office closures on all major holidays
- Commission Opportunities – earn additional income through qualifying sales
- Holistic Support – access to caregiver programs, wellness resources, and a confidential Employee Assistance Program (EAP)
Salary Range
Equal Opportunity Employer
D2D Consulting is an Equal Opportunity Employer. We welcome and encourage candidates from all backgrounds to apply. All employment decisions are based on merit, qualifications, and business needs.