Whether completing a major software conversion or handling a system upgrade, D2D offers a wealth of experience, commitment and hands-on technology support. We can help customize your software to best serve your business and develop reports tailored to your specific needs. We provide quality assurance testing and data validation, offer comprehensive training and have even expanded our technology services to include dedicated Help Desk support.
Software Implementation – Right sized for success
D2D begins with an in-depth look at your business so that we can literally become an extension of your team. Our approach to software implementation is to right size the solution and trim the fat when it comes to extras that your business simply doesn’t need. Our certified specialists have extensive experience supporting some of the elite enterprise-wide technological solutions such as: Yardi, RealPage, Entrata, SalesForce, JDEdwards, MRI and Timberline. We offer industry-specific solutions and hands-on support to enhance your business and further your goals.
Custom Development – One-of-a-kind business solutions
D2D also offers a team of developers that can build hard-working, customized software solutions, coordinate data conversions and system upgrades, tailor fit financial reporting to your needs and provide end-user tools that help you achieve your desired outcomes. Moreover, we can provide programming that will bridge the gap between software applications ensuring optimum communications. Custom integration, system setups and configuration are all critical to your business–and they’re our specialty.
Quality Assurance – Providing Confidence
D2D has a team dedicated to rigorous quality testing and data validation to ensure that the processes and configurations put in place are achieving the desired objectives. Our team of quality assurance experts has a trained eye for detail that allows them to pinpoint the smallest of errors, allowing us to implement solid transformational technology initiatives. They will validate key processes, ensure stable systems and mitigate risks all while attaining a beneficial end-user and customer experience.
Help Desk Support – Help is just one call away
Knowing your weaknesses is as important as knowing your strengths. Our strength is in understanding the ins and outs of today’s digital technology while your strength is in managing your business. D2D offers an array of long-term support services that can benefit your organization. Many businesses chose to outsource their technology help desk to our company. Depending on your needs, we can handle Tier 1 through Tier 3 digital support. D2D can assist with the basics from changing passwords to setting up new hires in your system, we can investigate and troubleshoot day-to-day problems—clear those help desk tickets quickly–or we can even work with your software provider to facilitate changes to the programming code and solve a glitch in software functionality. Our fast, efficient responses keep your business moving forward.
Training – Don’t be left in the dark
D2D doesn’t leave your team in the dark. When it comes to implementing a new software solution, it’s critical for your managers and end-users to be thoroughly trained in its operation and functionality. That’s where we step in, become familiar with your processes and then customize training for your employees. We teach them the utilities, reporting features and applications of the software as it applies to your business. And, we don’t stop there. We’ll provide made-to-order working manuals, and even digital video instruction, that will serve as guides now and as new hires come on board your organization. The tools for your business are only as good as the skills of those who use them. We make sure your users are pros!